Shipping Policy
Last updated: 01/01/2026
Healing Arts Academy processes and ships physical products within the United States. This Shipping Policy explains how orders are handled, processed, and delivered.
Order Processing
Orders are typically processed within 3 to 7 business days after payment is received. Processing time may vary during periods of high volume, seasonal launches, or holidays.
Orders are not processed or shipped on weekends or major holidays.
Shipping Methods
Shipping rates and available delivery options are calculated at checkout based on the size, weight, and destination of your order. We use trusted shipping carriers and services appropriate for the products being shipped.
Once your order has shipped, you may receive a confirmation email with tracking information if available.
Shipping Timeframes
Estimated delivery times begin after an order has been processed and shipped. Delivery times vary depending on location and carrier and are not guaranteed.
Healing Arts Academy is not responsible for delays caused by carriers, weather conditions, or other circumstances beyond our control.
Shipping Restrictions
At this time, Healing Arts Academy ships only within the United States unless otherwise stated. Some products may have shipping restrictions due to size, contents, or regulatory considerations.
Incorrect or Incomplete Addresses
Please ensure that your shipping address is accurate and complete at checkout. Healing Arts Academy is not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information provided by the customer.
Additional shipping charges may apply for reshipment if an order is returned due to address issues.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us using the contact information provided on our website within a reasonable timeframe. We will work with the carrier to investigate and determine appropriate next steps.
Digital Products and Courses
Digital products, online courses, and downloadable materials are delivered electronically and do not require shipping. Access details are provided after purchase or enrollment.
Returns & Refunds
Physical Products
Because many Healing Arts Academy products are small-batch, personal-use, or consumable items, all physical product sales are considered final unless otherwise stated.
We do not accept returns or exchanges for opened, used, or personal-use items. If a physical product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery using the contact information on our website. At our discretion, we may offer a replacement, store credit, or refund for the affected item.
Items must be unused and in original condition to be eligible for consideration.
Digital Products and Online Courses
All digital products, downloadable materials, and online courses are delivered electronically and are non-refundable once access has been granted, unless otherwise stated in a specific product or program policy.
Sale Items and Promotions
Items purchased at a discount, during promotional periods, or using discount codes are considered final sale unless explicitly stated otherwise at the time of purchase.
Return Shipping
If a return is approved, customers are responsible for return shipping costs unless the return is due to an error on our part. Returned items must be shipped using the original box and packing materials to prevent damage in transit. Returns received without original packaging may be refused. Original shipping charges are non-refundable.
Contact Us
If you have questions about shipping, order status, or delivery concerns, please contact us through the contact information listed on our website.